This post was inspired by my friend Lonny Strum, whose blog, Strummings, recently wrote about the culture of lateness which pervades business today. Lonny wrote that we have a culture of lateness. It seems that people are so used to being late, particularly those who live in the most populous cities, that they think nothing of it any more.
Lateness is pervasive in all aspects of our society – personal and business. We once gave a buffet luncheon, called for noon to 3pm. At 5 o’clock, people were still arriving and as I recall, few, if any, even offered an explanation or apology.
People think nothing about being late for business meetings. And of course, at the office, keeping appointments waiting is a routine matter. I have written before about this.
The truth is that there is no excuse for being late; not traffic, not long meetings, not last minute assignments or duties. A little advanced planning goes a long way.
It is not my intention to give a lecture, but merely to remind people that being on time is a sign of respect.
Especially if you are interviewing, better to be too early (wait at a Starbucks if you are more than a couple of minutes too soon, but don’t wait at reception – it puts pressure on those you will be seeing.). One way to be sure to be on time is to make a practice run in advance. Don’t assume that just because you know the city, you will know how to get to your destination or time your trip. When Ogilvy Advertising moved to Eleventh Avenue they initially had a huge lateness problem because there is no public transportation nearby. Even today, HR there tells me that candidates are habitually ten to fifteen minutes late because they underestimate the time it takes to get there. That is not a great way to start a relationship.
I recognize that meetings run longer than expected. If that happens, excuse yourself and make a call – it usually takes less than a minute. (I have never heard anyone who has ever gotten in trouble for being polite and excusing themselves for a minute to make a call or send a text.) And if your boss schedules an 11am meeting at the last minute and you have a noon appointment, better to cancel than to be late. And please take the time to cancel.
Among all the other issues resulting from being late, is that it screws up people’s entire schedule. We have all been kept waiting at a doctor’s office, but if it is habitual, I change doctor’s. I feel the same way about candidates who constantly show up late for me or for interviews that have been arranged.
The worst part of being late is those who do not apologize or, at least, explain. Not giving a reason shows arrogance and indifference as if the person who is not on time believes it is their right to be late. Some people actually think that if they don't bring up their lateness, it will be forgotten. Wrong. A simple explanation always helps.
One of my readers asked me how to handle a situation which is appropriate for this post. It seems he went on an interview and arrived fifteen minutes early. After being kept waiting for half an hour, he approached reception and discovered they had announced him to the wrong person (making him 15 minutes late for his original appointment). He wanted to know how he should have handled this. The answer is that he owed the person he was seeing an explanation, even though it was not his fault.. Managing perceptions is essential to successful interviewing.