I have always advised client companies to tell me the truth
about jobs. If a client is tough, I
should know it because I can then screen for candidates who do well with
difficult clients. If a supervisor is
rough, I can screen for people who do well with tough bosses. By being
truthful, I can manage expectations from the get-go. And it will cause fewer problems down the
line.
Yet I hear stories all the time about agencies, well, not
lying, but shading the truth when they interview. When people interview for a
job, especially when there is no recruiter involved, companies often
misstate the assignment (they misstate it to me, too) or omit critical
information. They often give candidates answers
that they know the candidate wants to hear.
Unhappy employees tell me this all the time. I have given this subject a lot of
thought.
First, and I have written about this many times, companies tend to hire résumés. What I mean by
that is that when someone has a great résumé (great is relative to the company
and the specific job), especially if they have category experience, the company
wants to like them, even before they
come in. They are almost hired before
anyone has met them.
So the people doing the interviewing frame their answers and address issues in a way that will satisfy the
interviewee and put the job in the most positive way. They are not concerned about lying or
exaggerating – they just want to hire the person and worry about it after the candidate
starts. As a result, they may gloss over negatives or not deal with them at all.
The most common complaint I hear is that jobs are highly
executional rather than strategic. Yet
during the interviewing process, the hiring manager(s) tend to stress the how strategic the job is. Another complaint is that their supervisor is a nightmare. Managers are always
on their best behavior when interviewing lest the candidate should discover that they
are rude, abrupt or otherwise disagreeable. And their supervisors rarely acknowledge that the hiring manager is difficult.
In most businesses, not just advertising, filling the job as
quickly as possible is the hiring goal.
Never mind that six or eight months later they will be filling it again. The objective is to get a body in place now.
Rarely do agencies talk about and deal with the negatives
during the interview process. I actually
took a job once with a horrible client – so horrible that he actually punched
me (in the arm) in a fit of anger and frustration. No
one told me about him or his vile temper while I was interviewing. In fact, the agency was angry with me when I refused to work on the
account after the client hit me. (I
found another job about a month later).
The worst part is that the agency had lost two previous account people
because this client was so bad. When I was interviewing, I asked them why the
job was open, they told me that the previous person had left, but never
told me why. That is glossing over the
truth.
The irony is that if they had told me about the client and
had managed my expectations, I might have looked upon this particular client as
a challenge. Once there, they never gave
me direction about how they wanted me to handle this particular person, so I
was left to my own devices. (In
retrospect, I probably should have hit him back!)
Telling people during the interview about the negatives of
the job is a smart thing to do. It
allows people to make an informed decision in terms of accepting the job. It
also allows them to take the job knowing what to expect and managing
expectations can help in tough situations.
It also speaks well of the organization. For a candidate to know going in that the
company recognizes the difficulties and works together as a team is actually a positive.
The truth never hurts.
Employment agencies play important role to help the candidates. Find a job in Canberra
ReplyDeleteTotally agree, companies need to be honest with employees and tell them the truth as it surely help the employees in a longer run.
ReplyDeleteThanks for the comment. Ironically, it helps the company as well. Being honest up front helps retain employees. There is nothing worse for an employee than the day they realize that they were lied to.
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